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Shopify · Cross-border

Shopify ends duties paid at the door on August 24

Managed Markets is dropping support for the scheme where the recipient pays duties on delivery. Merchants who do nothing switch automatically to payment at checkout.

Source
Shopify Changelog
Published
The event
Checked on
Responsible editor
Cvetelin Ivanov
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August 24. If you sell across borders through Shopify, that is a date with consequences, not another notice in the dashboard.

Fact

The facts: on August 11 Shopify announced that Managed Markets is ending support for delivered duty unpaid in all markets where the delivered duty paid scheme works. The change takes effect on August 24, 2026. A merchant who takes no action switches automatically to payment at checkout. To keep payment on delivery, Managed Markets must be turned off before that date. The stated reason is predictable shopping without unexpected costs.

In plain terms: until now the customer saw a lower price on screen and then paid duties to the courier. From here on the whole bill sits at checkout.

The displayed price will look higher and somebody will panic about that. Do the other side of the arithmetic, though. A parcel returned because of a surprise at the door costs you the goods, the shipping both ways and the customer.

A surprise at the door is the most expensive way to lose a buyer.

Open the dashboard today and see where you stand. Until the 24th you decide. After that the setting decides.

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